The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

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What is the job about?

Our client provides a dynamic and challenging work environment supporting a successful IT solutions provider business product line via multiple communication methods all in a professional and timely manner. A Technical Support Expert must have the efficiency to interface with international business customers, provide remote technical support on implementation of technology using various networking products & applications and resolve product related issues. The candidate must be technical oriented person with some experience in networking and network devices. They should be able to troubleshoot the company consumer networking equipment such as DSL routers/gateways, wireless routers and access points, network adapters, multimedia networking products, VoIP products, print servers, network storage (NAS).

Duties & Responsibilities:

• Provide skilled front line Phone, Email and Chat support to business customers for NAS, Switching, Routing, Wireless and Security devices
• Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
• Adapt to the technical level of the customer in order to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
• Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
• Exceed customer satisfaction, phone, productivity and other individual and team targets

Skills & Qualifications:

• Fluent Swedish
• A good mix of both technical knowledge and customer service skills are essential.
• CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
• Experience of supporting NAS devices will be an advantage.
• Comprehensive understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN and other network technologies as well as the Windows operating system.
• Excellent communication skills with the ability to support both highly technical and novice customers.
• Proven time management skills and ability to work under time pressures.
• Fantastic team spirit and mentality with a focus on customer satisfaction.

What we offer?

• A friendly and relaxed open plan working environment.
• Clear career progression paths and opportunities.
• Further education and skills development is both encouraged and actively facilitated.
• Competitive salary and benefits.
• Social benefits (private medical care, team building events, group insurance program, sports and leisure program)