Some of the role requirements:

·        Help COLT to secure and increase the revenue by making sure that COLT policies are followed; 

·        Contribute to customer satisfaction by providing honest and clear communication to the customer and showing pro activity;  

·        Registering and documenting in the tools, ensuring the accuracy of the information. 

·        Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs;

·        Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting, etc 

·        Initiate porting request with carriers/Local PTT & regularly follow-up to see the progress & finalize porting date 

·        Notify COLT customers related to scheduling of their Number Porting request 

·        Porting rejection management in coordination with customer & other carriers 

·        Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirement 

·        Update colt’s main databases 

·        React to escalation as per business priority 

·        Attend regular calls with customers as applicable.

What you will need to succeed :

·        Strong organisational skills (ability to organise own workload with the given prioritisation guidelines) and a quick learner 

·        Very good communication skills 

·        Fluency in English and French (written and spoken); 

·        Good MS office or similar product know how ("Computer Literate") 

·        Willingness to learn and develop technical skills under the guidance of technical leads 

·        Customer service experience in multinational companies 

·        Ability to deal with written customer requests – Strong customer satisfaction attitude 

·        High communication skills 

·        Flexibility in order to absorb changes in processes and the company structure easily 

·        Ability to work on multiple cases simultaneously 

·        Flexibility to work effectively within a team, cross-team or individually 

·        Experience in working with order processing systems and ticket tools is an advantage.

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. 

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Private medical insurance
• Access to a virtual business school for on-going learning
• Business mentoring